Questions before you call

Vulpine Solutions charges $125 per user per month for SMB Essential, $185 per user per month for SMB Complete, and $215 per user per month for MedFortress™, the package for HIPAA-regulated medical and dental practices. Servers are a flat $275 per month on any package.

Every rate we charge is published on the pricing page, including one-time project work and hourly rates. You do not have to sit through a sales call to find out what we cost.

Yes. Each package has a site minimum: $900 per month for SMB Essential, $1,300 per month for SMB Complete, and $1,500 per month for MedFortress™. You are billed the greater of the per-user calculation or the site minimum.

In practice the minimum only applies to very small offices. A ten-person firm on SMB Complete is already above it.

No. Support is included in the flat monthly rate. Remote support is unlimited on every package, and on-site support is unlimited on SMB Complete and MedFortress™ during business hours.

SMB Essential includes up to four hours of on-site support per site per month, after which on-site time is billed hourly. One-time project work — an office move, a server replacement, a mailbox migration — sits outside ongoing management and is quoted up front from the published à la carte rates.

MedFortress™ costs $215 per user per month against $185 for SMB Complete because of the compliance work, not the technology. Both packages run the identical platform: the same monitoring, the same security stack, the same response targets.

The difference is a signed Business Associate Agreement, healthcare-specific access controls, audit logging that is retained and reviewable, and documented policies you can produce when an auditor or a cyber insurance carrier asks. The price difference is the difference in evidence you can produce.

We complete an in-depth assessment of your IT systems.

We review your computers, network, email, backups, and security posture.

You get a written report with a prioritized list of what to fix first. You get the findings whether you hire us or not.

It’s a flat $1,950, credited in full toward onboarding if you sign within 30 days.

Support runs Mon-Fri, 8:00 AM-5:30 PM Eastern Time (ET). Optional 24/7 coverage for critical (P1) incidents is available as a paid add-on.

Monitoring, patching, and automated remediation run around the clock on every package regardless of support hours.

Response objectives are published by priority level: within 2 business hours for a P1 critical outage, 4 business hours for P2 significant degradation, and 8 business hours for P3 limited degradation. Clients who purchase the 24/7 add-on get a two-hour after-hours objective for P1 incidents.

These are response objectives, not contractual guarantees, and the full table with P4 and P5 targets is published on the service level objectives page.

Both. Vulpine Solutions is based in Riverview, Florida and provides in-person service across greater Tampa Bay, with remote support covering everything that does not require hands on hardware.

Clients with staff or locations outside the area get the same remote coverage nationwide.

Vulpine Solutions provides on-site service across Riverview, Brandon, Valrico, Lithia, Apollo Beach, Ruskin, Tampa, and Sun City Center, Florida, and the surrounding greater Tampa Bay area. Remote support is available nationwide.