Last revised: August 12, 2025
We respect your privacy and are committed to handling personal information responsibly. “Personal information” means information that identifies or can reasonably be linked to an individual or household. This does not include publicly available information or de-identified/aggregated data.
We collect the minimum necessary personal information to operate our Sites and respond to you. The table below summarizes typical categories and business purposes.
| Category | Examples | Business Purposes |
|---|---|---|
| Contact & identifiers | Name, company, email, phone; any details you submit via forms or email | Respond to inquiries, provide quotes, schedule work, send operational notices |
| Technical & usage data | IP address, device/browser, pages viewed, timestamps, referrers | Site functionality, security, fraud prevention, analytics and service improvement |
| Commercial data | Service requests, quotes, invoices, transaction history | Account administration, billing (per MSA/T&Cs), compliance with law |
| Support interactions | Emails, tickets, phone recordings (if applicable) | Provide and improve support; quality and training |
We do not intentionally collect sensitive categories through the Sites. If you need to share regulated data (e.g., HIPAA/PCI), do so only under the MSA and a signed DPA.
Client production data handled during managed services is shared only as permitted under the MSA/Exhibits and any applicable DPA or vendor terms.
We use administrative, technical, and physical safeguards appropriate to the services we offer (e.g., access controls, encryption-in-transit where applicable, logging/monitoring).
No method of transmission or storage is 100% secure. We limit access to authorized personnel and vetted providers. Security controls specific to managed services are described in the MSA and Security Baseline.
We keep personal information for as long as needed to fulfill the purposes described above and to meet legal, regulatory, tax, accounting, or reporting requirements. For managed services data, retention follows the MSA/Exhibits and any signed DPA or SOW.
When you enroll devices or accounts under our managed services, our Remote Monitoring & Management (RMM) and Endpoint Detection & Response (EDR/AV) tools collect operational telemetry to maintain, secure, and support your environment. Examples include:
This telemetry is processed within our service delivery platforms and by vetted security/backup vendors to provide the contracted services. We use it only for service delivery, security, support, and reporting—not for advertising. The scope of these tools and required controls are described in your MSA and Security Baseline. Removal of these tools or disabling telemetry may make devices ineligible for coverage under the Agreement.
Our Sites currently do not set cookies for core functionality. We use a lightweight, privacy‑focused analytics script to understand aggregate website usage (e.g., pages visited and duration). This tool is configured not to identify individual visitors. You can block scripts or cookies via your browser; core features of the Sites should continue to work.
If you receive non‑transactional marketing emails from us (e.g., newsletters, product updates, or drip campaigns), each message will include an unsubscribe link or clear instructions to opt out.
Residents of certain jurisdictions (e.g., California) may have additional rights under local law. We will honor verifiable requests as required by applicable law.
Our Sites are intended for business use by adults and are not directed to children under 13. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. The “Last revised” date will be updated, and the current version will be posted on our Sites. Your continued use of the Sites after an update signifies acceptance of the revised Policy.
Questions or requests regarding this Privacy Policy:
Vulpine Solutions, LLC